Automated conversational systems have now progressed, and large companies such as Lloyds Banking Group, Royal Bank of Scotland, Renault and Citroën are already using them instead of call centers to provide a first point of contact. Chatbots can also be implemented via Twitter, or Windows Live Messenger. For example, the Robocoke chatbot for Coca Cola Hungary. This chatbot provides users with information about the brand Coca Cola, but he can also give users party and concert recommendations all over Hungary. These kind of chatbots are often used for marketing purposes.
Popular online portals like eBay and PayPal are also using multi lingual virtual agents to offer online support to their customers. For example, PayPal uses chatterbot Louise to handle queries in English and chatterbot Léa to handle queries in French. Developed by VirtuOz, both agents handle 400,000 conversations in a month.These agents have been functional since September 2008 on PayPal websites.
Malicious chatterbots are frequently used to fill chat rooms with spam and advertising, or to entice people into revealing personal information, such as bank account numbers. They are commonly found on Yahoo! Messenger, Windows Live Messenger, AOL Instant Messenger and other instant messaging protocols. There has also been a published report of a chatterbot used in a fake personal ad on a dating service's website.
Competitions for Chatbots focus on the Turing test or more specific goals. Two such annual contests are the Loebner Prize and The Chatterbox Challenge.
Based on http://en.wikipedia.org/wiki/Chatbots licensed under the Creative Commons Attribution-Share-Alike License 3.0
No comments:
Post a Comment